I’m convinced that the horrible wait music on phone systems is done that way deliberately to get people to hang up. If a customer hangs up, then nobody actually has to help that customer.
LOL…good theory. But why must they tell me “Your call is important to us” while torturing me?
And how much longer must we be told “Listen carefully as our menus have recently changed.” Does “recently” mean three years ago? How could every business in America have changed its menus recently? There must be a huge consulting business on Phone Menu Design.