This makes me wonder if the hospice organization truly explained the basic fundamentals of end of life care. If so, then then family ignored their common sense and caring instructions.
No, they truly understood. Some of those patients were literally at deaths door but they still brought them in. It’s hard to let go of your loved one. I remember having one older woman who was seriously unable to talk, didn’t eat, pretty far into dementia, but they were trying to save mom. I get it.