One thing I’ve had enough of is hearing the phrase, “since Covid”, to rationalize poor customer service. The companies don’t want to hire more reps and use Covid as an excuse.
Sometimes I’ll beat them to it and interrupt, “Don’t be blaming this on Covid.”
There’s no question that something dramatically changed with COVID. I think we have seen a complete breakdown in the circular relationship between employer, employee, and government that is necessary for an economy to succeed — and it may never be fixed.