The weather started it, then the poor staff scheduling system failed bigly. I hate all the Southwest bashing. They are a great American company with wonderful employees offering a very good product. Hopefully they can get beyond this terrible time.
Heads should roll. Maybe not their CEO (he's new) but whoever is in charge of their IT.
Personally I hated their business model—but I grew up in the good old days when flying was a luxury product and a real treat.
Today’s airports and airlines are beta training for concentration camps.
Southwest was a great company. But it serves as a cautionary tale for what happens when you let the bean counters run things.
The weather started it,
We have move of this coming. Small bumps are going to reveal a lot of problems in many areas.