Southwest was a great company. But it serves as a cautionary tale for what happens when you let the bean counters run things.
Sometimes we make normal assumptions, like with all the great talent, business schools, management experience, that the CEO's are brilliant. Many are not. Same with politicians, we trust them to be smart enough to do correct things and be competent, ad boy have we learned that lesson when we see countless examples, Like kamala in charge of border policy and a gay mayor who couldn't fix a pothole running the most complicated transportation system in the world.