Yeah, that sort of thing is a lot more intensive than, and please take no offense, what’s probably more of a clerking/spreadsheet/desktop publishing gig at worst at Geico (your wife’s job). We have a local/regional HQ for Geico here in Dallas and I have had personal clients that worked for them that had me assist them in getting connected to their VPN. Their setup was pretty old the last time I looked (you could still connect Win Vista machines to it until two years ago) so the computer has to either have some weird problem or be really old to not be able to connect.
I had a much easier job, and had job security to boot. I worked 25 years as an officer, and Sergeant in NY State’s prison system. All I had to learn was to say “No”, and knock a few heads together. And that was only with the Administrators of the place. The inmates were a piece of cake :-)