[Of course it allowed banks to use fewer employees and thus save overhead costs.]
BofA just down the road from me got rid of ALL of their drive-up tellers at least 3 years ago.
ALL the tube machines, tubing - GONE. Blinds have been over the big windows ever since. Employees park in the lanes where customers use to drive-thru (5 lanes I believe maybe 4 - I’ll take another look when I go by and see if I can count them).
The BofA out south still had a drive-up teller (2 lanes). Those were eventually shut down and employees terminated or sent elsewhere.
The ATM in the building was ripped out and the hole covered, BION, with plywood. The whole building as a BofA was completely shut-down around a year ago. It’s a ghost town now.
There was ONE (1) ATM there. Since I had to close my accounts (no money so I was gonna get hit with fees) I hadn’t been there in awhile. AFAIK, the last remaining ATM is no longer there. When I’m out south, I’ll take another look.
Our local BofA installed ATM’s in the old drive thru teller lanes.
I don’t see why they would remove the ATM’s on the outside of their buildings
Probably in the case of the location you mentioned, it was cause they were shutting down that branch
Chase some time ago installed a couple of ATM’s inside their branches to cut down on teller use.