If I had a problem in my community that the local government couldn’t/wouldn’t take care of, the last person I would contact would be my congressman. You go to City Hall or Board of Supervisors and make noise - lots of it!
A Representative may be able to help constituents who have problems with federal agencies; VA, Social Security etc., but local problems - doubtful!
I’m still waiting for my congressman to tell me WHY we continue to pay current members who are out campaigning for president instead of being at their seats in Congress - doing the job they were actually hired to do. Nice gig if you can get it but who in the private sector gets paid when they take off work to go look for another job?
Remember, these folks thought that she would be their Saviour. Perhaps they’ll call her office when a waiter brings the wrong meal to their table.