This is a YUGE mistake. As a charter customer of McDonald’s, I can tell you that at our local McDonald’s it is a disaster. (We actually have 2 McDonald’s).
The McDonald’s that I frequent, was very old and needed restoration. This past fall they tore it down. NOTHING remained. From the ground up they built the NEW McDonald’s. Every modern idea and changes were incorporated into the new building including kiosks.
Shortly after the grand opening we went (as everyone in town did) to see the NEW McDonald’s restaurant. (can it still be called a restaurant?).
An employee helped us use the new kiosk. Actually, she had to do it for us since we had no clue how to use it. Right then I said that I would NEVER set foot inside a McDonald’s again. I haven’t.
To be fair, I usually use the drive through. We now have 2 drive throughs and the modern speaker system that makes the ordertaker sound like they are in the car with you. We already had this new system at our other McDonald’s, but no kiosks. They just now are converting that newer McDonald’s to the kiosk system.
BUT, even using the drive through, you are often asked to “step aside” (park in a waiting area).
The last two times I was there I had to “drive aside” and wait for someone to walk my order to my parked vehicle.
In their defence (/s), this last time I had to “drive aside” I had placed an unusual order...... One Big Mac and two hamburgers!
I often get iced offee at McDonalds———I go inside and refuse to use the kiosk.
I just say,”No thanks,I like people”.
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And with the kiosk system, your order times will reduce