She paid for the seat with the **extra-cost** feature of additional legroom. Yes, actual legroom on an airplane actually is an extra cost option these days.
She was moved from that seat to another without it. They are not offering an explanation or reimbursement for the now-missing feature. It’s bait and switch at the very least.
If the family wanted to sit together, they should either have paid for the seat at the time of booking or at the very least asked Ms. Coulter to move and explained the situation.
If you ordered and paid for a pepperoni and sausage pizza online and received a crust with sauce and cheese but no toppings, would you just suck it up and eat it? Or would you demand a partial refund for the parts of the pizza that weren’t delivered as a minimum?
Amen......