He did, to the agent at the gate before boarding the flight. That agent is the corporation..................
And the Agent didn't give enough of a rat's patootie (typical), to communicate this to the employees on the plane, who when informed of this, went into Nazi stormtrooper mode when challenged (also typical) and threw the family off the flight.
Lesson learned, citizens! Do not - repeat - do not challenge ze flight attendants! Rulz Iz Rulz! Sieg Heil!
The first time I referred to this I used the qualifier “apparently.” I do not mean to argue the facts of this situation.