[cornfedcowboy]

They paid for the seat. Doesn’t matter which kid used it.

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Of course it matters. I bet they didn’t scan the boarding pass at the gate and the gate agent assumed the seat was open and available. There wasn’t a problem until they sent passenger (probably standby) to occupy the seat.

[af_vet_1981]

Of course it matters. I bet they didn’t scan the boarding pass at the gate and the gate agent assumed the seat was open and available. There wasn’t a problem until they sent passenger (probably standby) to occupy the seat.

The customer should have paid for the name change fee. They should have politely explained that to him and accommodated him either by allowing him to pay the change name fee on board from the gate or allowing the young child to continue on the lap. Deplaning the family like that was bad for business. Delta would have been better rescinding the standby passenger, paying for a hotel, and accommodating the next day with an upgrade.

Delta employees just cost the airline significant damage in advertising and settlement money.