[stig]

What the CEO’s statement reveals is that he’s an idiot, because everyone on the planet with a correctly functioning brain knows that the first thing one’s attorney tells a client is to keep his mouth SHUT and let the attorney do his job. The CEO should now be unemployed for opening his yap.

The CEO doesn't care about the money Dao may or may not get he's concerned with the millions of dollars of lost bookings if he doesn't get ahead of this story and reassure future customers that this will not happen again.

[fortes fortuna juvat]

The CEO doesn’t care about the money Dao may or may not get he’s concerned with the millions of dollars of lost bookings if he doesn’t get ahead of this story and reassure future customers that this will not happen again.
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Perhaps you’re right about the CEO’s strategy, but I seriously doubt that lost bookings over this story will amount to much, because 99.99% of UA customers have never had such problems and have never seen anyone else have such problems.