Tell it to the CEO of United. He told the world that Dao was completely innocent of wrong behavior. Not a smart move...unless it happened to be true.
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What the CEO’s statement reveals is that he’s an idiot, because everyone on the planet with a correctly functioning brain knows that the first thing one’s attorney tells a client is to keep his mouth SHUT and let the attorney do his job. The CEO should now be unemployed for opening his yap.
Two days after the incident, United’s lawyers briefed Munoz and then sent him onto GMA to do much needed damage control. When he informed the world that Dao was completely innocent, he was doing no more than he’d been commissioned to do.
The CEO doesn't care about the money Dao may or may not get he's concerned with the millions of dollars of lost bookings if he doesn't get ahead of this story and reassure future customers that this will not happen again.