Some airplanes have a closet where they can store umbrella strollers and golf clubs.
I traveled with my baby son back and forth from the UK. Not a pleasant experience. Very unhelpful staff at Delta. No diaper changing table. Long story. Sooo bad I wrote a certified letter to the Delta CEO. Trip back was more pleasant and was provided a bassinet......which I had reserved on original flight but was denied.
Good for you!
“Sooo bad I wrote a certified letter to the Delta CEO.”
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That’s how I do my consumer complaints. Even well-meaning customer service reps are often limited in the area of remedies. So, instead of hoping they can “escalate” whatever, I find it’s more effective to start at the top and have the top dog kick it down to be fixed.