[grania]

A better outcome would be that airlines don't overbook. They're being paid for that no-show. They could go back to "standby" sales of those no-show tickets after passengers are seated.

This is an out-of-control corporation putting its convenience ahead of any concern about the rights or lives of its customers.

[cgbg]

This is an out-of-control corporation putting its convenience ahead of any concern about the rights or lives of its customers

95% correct

What we have is a sick corporate culture.

That is why the Board of Directors needs to fire the President immediately--he has set the tone for the entire organization and that corporate culture is a total disaster.

Note to United Board of Directors:

Your customers _are_ your business.

One scalp will send the right message to all of your managers and employees.