“Not if you have a contract with them! If I rent a car from you for, say, a day, then that car is mine, for that day. You cannot decide to pull me out that car just because a friend needs that car.”
You arrive there to pick it up, and they cant offer it to you (for whatever reason), but they give you a refund or compensation + an alternative car.
Yeah, they CAN do that.
Now if you want to stand there are pitch a fit and refuse the offer, they can ask you to leave because you have become a disturbance because you are holding up the line, and if you dont, they can have security or police toss you out.
> You arrive there to pick it up [the car] , and they can’t offer it to you (for whatever reason), but they give you a refund or compensation + an alternative car. <
Right you are. And the situation you describe is analogous to a person who has not yet boarded the plane.
But the passenger in the United case was already on the plane, and in his seat. A proper car analogy would be this: You have payed for the rental car, and have been given the keys.
You are now in the car, the doors are closed, and you’re ready to go. Then an employee pulls you out of the car just because someone else wants that car.
That’s indefensible.