> You arrive there to pick it up [the car] , and they can’t offer it to you (for whatever reason), but they give you a refund or compensation + an alternative car. <
Right you are. And the situation you describe is analogous to a person who has not yet boarded the plane.
But the passenger in the United case was already on the plane, and in his seat. A proper car analogy would be this: You have payed for the rental car, and have been given the keys.
You are now in the car, the doors are closed, and you’re ready to go. Then an employee pulls you out of the car just because someone else wants that car.
That’s indefensible.
“Right you are. And the situation you describe is analogous to a person who has not yet boarded the plane.”
But they paid for the use of the car, and they expected THAT car, and they were at the lot to get that car.
I think the question is whether buying a plane ticket gives you “ownership” of the physical seat.
“You are now in the car, the doors are closed, and you’re ready to go. Then an employee pulls you out of the car just because someone else wants that car.
That’s indefensible.”
Does not matter if they offer you a refund or alternatives. UA didnt tell the guy they would keep his money and he is on his own.
The car is not legally yours by title or purchase. You just paid to borrow it.
You can be angry, and should. But you cannot then refuse to leave the car, and demand to drive off with it.