No, I didn’t buy it direct from Dell. But after a year, it’s a little late to be crying to the seller.
I expected better service from Dell, at any rate, as it IS their product. The last time the techs had it, they set it to “Administrator” and I’m not knowledgeable enough about computers to take that off. I called Dell, and painfully listened to the guy’s rapid mangled English, and was able to by-pass the Admin requirements, but it is still there, waiting for an Admin to open it.
Another reason to have sent the darn thing back and tell them to keep it in a dark, moist place.
I would still go to them and relay your experiences, telling them that Dell apparently does not care about individuals that buy their computers. You would be surprised what they might do for you because you are that retail outlet’s customer that I’m sure they would like as a repeat customer.