>>I don’t know how your HD is, or you even go to them anymore, but I hate going to the ones around me. Aside from having a hard time finding someone to help me, especially in paint, I get made them they just driving their heavy fork lift down an aisle and chase everyone away to do this, and then take about 10 minutes to do whatever they came down there to do.
That’s the culture he created with his accounting-driven company instead of the old customer-centered culture that made HD great.
One time I went there and asked an employee about a particular tool, he told me he will find it and come right back. 5 minutes went by, 10 minutes went by, finally I said screw this, and found it myself. When I was leaving, I found that guy in the parking lot collecting carts.