The doctors and staff at VA have done excellent jobs with everything from cancer care to heart surgery to colonectomies in my family.
They’ve got some fine medical care. They need more of it, and they need less bureaucracy on the actual health care side of their mission. The bureaucracy consumes tons of money that could be spent on more actual care and the doctors and staff to provide it.
My mother, God rest her soul, was a very dedicated nurse in the VA for decades (through Vietnam and long afterwards). I cannot tell you how many times she came home dejected at the people that ran the hospital, even as my own father was relegated to being treated by them.
I am glad the experience you have with family members was excellent. That is not the case throughout that agency.