I had a deal with them and noticed they were overcharging me too. I confronted them and they said they couldn’t refund me because I took too long to notify them that they were billing me for something I didn’t have (my wife pays the bills and didn’t notice it for a few months). I told hem that our state has a seven year statute of limitations on robbery and I’m calling the DA. I received my refund in full plus a free upgrade.
They have been over charging me for digital service boxes (3 x $2.99/month) fit Two years. I have called them multiple times.
If it was up to me, I would cancel cable altogether and go to just a dish.
However, my wife runs a business out of the house and FIOS is not available for internet here. We use Vonage for our phone because our cell service is sketchy at our house. There is a hill between us and the closest cell tower.
My biggest problem is the fact that they give me 200 channels that I don’t watch for the 5 or 10 I watch on a regular basis and another 5 or 10 I might watch occasionally.
Despite the self righteousness of the internet Amish, there is good television out there for smart viewers. I usually start my day watching the BBC world news because American news barely touches world news. Then I flip over to FOX and fools for background noise for a while. Aside from that I’ve usually got the science channel on or some kind of history. ( The other night i watched a great history show about the WWII joint Canadian/American mountain fighting force “The black devils”)
Always put EVERYTHING in writing...via chat or snail mail....ALWAYS