In the early days of home computing, computers were constantly crashing or malfunctioning. To operate one effectively, you had to know a lot about how they worked and be able to reinstall a faulty driver or tweak a glitchy system.ini or autoexec.bat file from time to time.
Now computers have gotten so reliable that when something does go wrong, the average user freezes up and panics. They have no idea what to do other than power off and on.
