Another article said she said to call an ambulance.
The best person to treat a burn...ask a fireman....my son had a serious burn. One of our local fireman (lived 2 doors away) came over...put some stuff on it and told me what to do. Absolutely no mark.
Now according to one article, Chen is having laser surgery.
They better have a bazillion pictures and a pre assessment that says this will do the job.
Companies always “backpedal” when faced with this kind of stuff.
And as far as the severity of the situation (and I hope you do realize that this is why medical personnel are called - to “evaluate”) ... you can see that the customer spent “three days at the Bothin Burn Center at Saint Francis Memorial Hospital in San Francisco.”
That happened “after” a medical evaluation, instead of an evaluation of a pimply-faced, inexperienced teenager at a cheap job, who says that they can’t call 911.