There is some conversation missing....Why would the clerk give her an ice pack?? Did Hedy Chen request it?? I'm betting her friend did. The clerk likely had to ask someone else about where they were etc.. The joint would have been in total chaos if things were as the attorney implied.
This all happened a years ago and was just filed?? There is likely a lot of correspondence in between to keep this active for filing now.
If I were standing on the sidewalk and just passing by - I personally would have called 911. That, of course is not the issue ... namely how many other people were in “earshot range” and could have called.
The issue that is going to be brought before a jury is that while in a direct business transaction with employees of that business, they refused to call 911, even while directly interacting with her — WHILE AT THE SAME TIME — telling her to “move her car” ... LOL ...
The part where a clerk can get an ice pack for a customer screaming for 911, but cannot call 911 (which is a simpler task), and having it cited that it’s against company policy to call 911 — is what is going to do this company in ... with a jury.