I wonder how much they spend on TV advertising, which seems unnecessary to me.
We had a wonderful small post office — four windows, almost no waiting, friendly clerks — THEN — the PTB decided our small town needed a huge, brand new building. The new PO only has TWO windows (both not always manned); wait time is usually 10-15 minutes; the clerks are sullen and act like they are doing you a favor by being there. BUT, it does have a large lobby with stamp machines and a USPS Store that takes up half the lobby space, selling USPS logo stuff, i.e., tee shirts, hats, etc.! WTH???? I refuse to walk into the place. If I need to take anything to a post office, I drive to a little PO in a nearby town — one window, friendly clerk, no wait.