We had a wonderful small post office — four windows, almost no waiting, friendly clerks — THEN — the PTB decided our small town needed a huge, brand new building. The new PO only has TWO windows (both not always manned); wait time is usually 10-15 minutes; the clerks are sullen and act like they are doing you a favor by being there. BUT, it does have a large lobby with stamp machines and a USPS Store that takes up half the lobby space, selling USPS logo stuff, i.e., tee shirts, hats, etc.! WTH???? I refuse to walk into the place. If I need to take anything to a post office, I drive to a little PO in a nearby town — one window, friendly clerk, no wait.
We are lucky to have a nice PO set up inside our local HyVee grocery store. It is not 100% “full service” of a regular PO, but is staffed by the store’s customer service staff, and can handle most any normal transaction for mailings and packages, and there is no wait. AND they recognize us as valued customers who have a choice of where to shop or do business.