Our insurance compnay’s policies are also changing. They have been giving us fits with all of their new regulations! Apparently all of the major insurance companies are gearing up for Obembacare!
I’ve only had about 9 months to get the hang of the Medicare and other insurance. I guess the bottom line is this was a good thing so now I know, in the first week of January that his insurance card is wrong. With the pharmacy lady talking to them, at least I think she, who must deal with insurances all the time, was much better able to get them to straighten things out. And she did mention that there were a lot of new regulations.
And the first lady I talked to this morning insisted that I couldn’t get his online issue straightened out unless she talked to him. I told her several times that he doesn’t hear, but she said then I had to download a form and have him fill it out and send it in. After I got to work I downloaded it, filled it out, and to the question “where do I send this form”, it said “to the address you are using now”. GRRRRRRR!!!!
So, using the tried and true, I called hoping to get someone else. I did, and she helped me get the new account set up.