There’s no conflict.
The CIA people on site requested military assistance and their CIA bosses didn’t.
...Because Obama didn’t give them Cross Border Authority.
All of the statements about this thing from the very beginning have been cast in the Bill Clinton mode: “It depends on what the meaning of “is” is.”
They are trying to keep it to some level where they feel they can defend themselves as being correct on a technicality and are answering solely based on their parsing of the question, not what the questioner really wanted to know.