This is about an employee (hostile homosexual), not an airline.
That employee represents the airline.
In the same way, I would fire him. Being rude to a customer is unacceptable.
My employee represents me. If my employee is insulting, how long do you think I can stay competitive.
Chikfila serves all customers courteously according to Dan Cathy. American Airlines should too.
I was about to post the same opinion. It was an angry homosexual on the airplane. I would have reported him. Re the restaurant, that is shocking. He should have gone to Blue Smoke, the only authentic barbeque in NYC.
AA hired the queer and is therefore responsible for it’s conduct. (how do we know that he is deviant?)
This is about an employee believing he can behave in a hostile manner toward a known conservative, without concern about employer response. In the comments on the Glenn Beck were a number of people reporting hostile treatment at AA when the flew wearing military uniform. This appears to be a pattern.
If AA was serious about courteous treatment for ALL customers, they would occasionally have an exec arrange to accompany a military person, Catholic priest, or other type of person who might receive hostility from the PC crowd, and note staff rudeness, noting down names for recommended termination for cause.
American has been known as the “gay airline” for a long time. American’s management has known and condoned the “treatment” of passengers too. I try not to book on American but am prepared to respond to rude treatment.