If Apple wanted to make one improvement that would make me happy, it would be to drop iTunes as the link between iOS devices and desktops and come up with a different app that was more user friendly. One wrong box checked and it starts loading all your media up to your device.
I still thing these people are on crack to thing MS will surpass Android. As a previous poster pointed out, the success of iOS and Android is largely due to the online retail source for apps. If Microsoft doesn't make that happen they are in for Zune part II.
I agree that ITunes can make you crazy. It wasn’t designed for what they want to use it for now.