[VideoDoctor]

In short, this is a classic case of “Pennywise, Pound foolish.”

So true. The $197 dollar refund, plus, throw in a free trip anywhere that Spirit flies, and they would have gotten a MILLION dollars plus of FAVORABLE warm fuzzy publicity. Powerful positive branding.

Sorry though, when the "bean counter" mentality PREVAILS, more often than not, you've screwed yourself.

[Atlas Sneezed]

The $197 dollar refund, plus, throw in a free trip anywhere that Spirit flies, and they would have gotten a MILLION dollars plus of FAVORABLE warm fuzzy publicity. Powerful positive branding.

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You don’t get free publicity for giving in to a whining old coot.