What if the database was wrong?
Is there an appeals procedure?
I don’t know about an appeals procedure, but a challenge is surely coming.
Blessed and Merry CHRISTmas, dear Salvation!!!
If you’ve ever entered a shipping address online, you’ve probably encountered a U.S. Postal Service algorithm that determines whether the shipping address is “good” or not. The address you know you’re using is a good one, but unless Amazon.com or UPS.com or the outfit you’re using to ship to a bunch of addresses can’t fit it into its own version of the “overhead bin bag size check box” you’ll see before boarding a commercial airliner, that address gets rejected as “invalid” (or you might be given an alternate address as a suggestion, or be prompted to edit what you have). The same thing might have happened here. Just guessing.