Arby's went started going down hill a couple of decades ago when they started expanding their menu into an "all things to all people" menu, and lost their focus on sliced roast beef sandwiches.
A roast beef sandwich, potato cakes, and Jamoca shake was once their core menu item, and pretty much all they needed.
The last time I went into an Arbys and ordered a roast beef sandwich, it was like "wtf is this?"
They need to get back to basics. Throw out all the fried chicken and specialty sandwiches and get back to sliced roast beef. Add sliced turky or chicken, and maybe sliced ham, and build the menu from there.
"You want sliced beef, turkey, or ham? What side item would you like: potato cakes or curly fries? Would you like a coke or milkshake?" Do just a few things and do them well.
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