No. It’s not. They’ve learned their lesson, and we should be willing to forgive, even though they don’t owe US anything, because WE weren’t harmed by their actions.
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“We” never said they owe ‘us’ anything, nor were ‘we’ harmed by their actions. I stated they did something stupid, and then when called on it in public, the company did the minimum it could to cover it’s rear.
But the company folks DID change their minds about this woman’s acceptance of the calls, so they shouldn’t continue to be punished by consumers for their original stupid decision.