Free Republic
Browse · Search
News/Activism
Topics · Post Article

Skip to comments.

Comcast Cuts Customer Service Costs; Subscribers Drop
BillLawrenceOnline.Com ^ | 7-29-10

Posted on 07/29/2010 4:20:57 PM PDT by Tribune7

Munāphē mēṁ vr̥d'dhi which is how to say "we are in the money" in Hindi, at least according to Google's translation service.

Philadelphia communications giant Comcast Corp. announced yesterday that profits rose 6 percent to $9.5 billion clearly helped by a 2.4 percent cut in customer service expenses and a 7 percent cut in technical labor.

(Excerpt) Read more at BillLawrenceOnline.Com ...


TOPICS: Business/Economy; US: Pennsylvania
KEYWORDS:
Navigation: use the links below to view more comments.
first 1-2021-24 next last

1 posted on 07/29/2010 4:21:02 PM PDT by Tribune7
[ Post Reply | Private Reply | View Replies]

To: Owl_Eagle; brityank; Physicist; WhyisaTexasgirlinPA; GOPJ; abner; baseballmom; Mo1; Ciexyz; ...

Comcast ping


2 posted on 07/29/2010 4:21:35 PM PDT by Tribune7 (The Democrat Party is not a political organization but a religious cult.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7

So they cut testicle labor...bad comcast.


3 posted on 07/29/2010 4:22:31 PM PDT by Paul46360
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7
Philadelphia communications giant Comcast Corp. announced yesterday that profits rose 6 percent to $9.5 billion clearly helped by a 2.4 percent cut in customer service expenses and a 7 percent cut in technical labor.

This story reminds me of all those pieces attempting to cover for O by going on about how uplifting "funemployment" is. "Oh those darn customers -- now that we don't have any, we realize what a pain in the butt they were, always calling and wanting stuff, griping because this or that didn't work."

4 posted on 07/29/2010 4:27:22 PM PDT by Still Thinking (Freedom is NOT a loophole!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7

I hate comcast....hate that I have to pay for boxes and a fee every month for the tvs in my kids rooms. I won’t do it....they are going back to college next month......always raising prices and dropping services. What was once a $99 promo for bundling 3 pkgs for phone, cable & internet now is well over $190.....we’re looking elsewhere


5 posted on 07/29/2010 4:28:51 PM PDT by MadelineZapeezda (Promoted by God to be a mother!!!!!!!!!!!!!!!!...................Thanks, Susan!)
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7

I love that my DH hooked a computer up to our plasma tv.
Between that, Netflix and the antenna, we are set.

Saves us 50.00 a month.


6 posted on 07/29/2010 4:28:56 PM PDT by netmilsmom (I am inyenzi on the Religion Forum)
[ Post Reply | Private Reply | To 1 | View Replies]

Comment #7 Removed by Moderator

To: Tribune7

Gotta do something to pay for NBC


8 posted on 07/29/2010 4:29:09 PM PDT by bigbob
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7

I have Comcast. If I want cable internet, it’s my only option.


9 posted on 07/29/2010 4:39:04 PM PDT by Graybeard58 (A feast is made for laughter, and wine maketh merry: but money answereth all things. Eccl 10 v 19)
[ Post Reply | Private Reply | To 1 | View Replies]

To: MadelineZapeezda
What was once a $99 promo for bundling 3 pkgs for phone, cable & internet now is well over $190...

I pay Comcast $105 per month for basic cable and internet - no phone. I hate it too but there are no other options for those services in my area.

10 posted on 07/29/2010 4:41:25 PM PDT by Graybeard58 (A feast is made for laughter, and wine maketh merry: but money answereth all things. Eccl 10 v 19)
[ Post Reply | Private Reply | To 5 | View Replies]

To: Tribune7

Comcast has customer service?


11 posted on 07/29/2010 4:45:09 PM PDT by nickcarraway
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7

Comcast SUCKS!


12 posted on 07/29/2010 4:50:51 PM PDT by MrMarbles
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7

We switched and went to Verizon. At least they talk to uss.


13 posted on 07/29/2010 4:55:33 PM PDT by Temple Owl (Excelsior! Onward and upward.)
[ Post Reply | Private Reply | To 2 | View Replies]

To: nickcarraway
I have had it for years and the few times I had trouble with my internet service, someone walked me through what to do. Haven't had any problems with the cable service, yet.
14 posted on 07/29/2010 5:21:31 PM PDT by MamaB
[ Post Reply | Private Reply | To 11 | View Replies]

To: Graybeard58
I have Comcast. If I want cable internet, it’s my only option.

They can't be worse than Time-Warner.

15 posted on 07/29/2010 5:26:02 PM PDT by buccaneer81 (ECOMCON)
[ Post Reply | Private Reply | To 9 | View Replies]

To: Tribune7

We have Brighthouse, which is a small regional outfit spun off from Time/Warner.

Pay 110/mo for HD tv, DVR, internet, and landline phone.

Their customer support is actually here in Indiana.

I have been surprisingly pleased with their customer service.


16 posted on 07/29/2010 5:26:44 PM PDT by nascarnation
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7

DirecTV is hands down, by far the absolute best TV experience.

:D


17 posted on 07/29/2010 5:43:06 PM PDT by camp_steveo
[ Post Reply | Private Reply | To 1 | View Replies]

To: Tribune7
As much as I hated comcast, I found dish much worse. Changed back to comcast as soon as dish contract was up. Haven't regretted it.

Service has been quite good, and they are good about offering comps.

We are just switching to their internet phone service from land line. The comcast bill will go down, and we'll save $50 per month in addition by dropping land line.

They couldn't install it last week because storms knocked out service. They comped us 3 months of a premium movie channel.

18 posted on 07/29/2010 5:58:22 PM PDT by mombonn (God is looking for spiritual fruit, not religious nuts.)
[ Post Reply | Private Reply | To 1 | View Replies]

To: MadelineZapeezda

Dear Madeline:
When you find a replacement for ComCast, please let me know what it is. I have the triple play, too, and the monthly cost has nearly doubled for me, as well.


19 posted on 07/29/2010 6:29:21 PM PDT by Tucker39
[ Post Reply | Private Reply | To 5 | View Replies]

To: MadelineZapeezda

Yeah I hate them too. If you pay for HBO or HD channels, you shouldn’t get nicked for the damn boxes too. At least they don’t charge for the digital converters, but then I can’t get the channels I pay for on those sets.

And some of that great tech help killed my DVR the other day when they sent some kind of fixit utility down the wire.

I could go over to Dish Direct and get a DSL line for a little less than the 190 I pay now, but there’s a whole different set of headaches there.


20 posted on 07/29/2010 6:40:52 PM PDT by moehoward
[ Post Reply | Private Reply | To 5 | View Replies]


Navigation: use the links below to view more comments.
first 1-2021-24 next last

Disclaimer: Opinions posted on Free Republic are those of the individual posters and do not necessarily represent the opinion of Free Republic or its management. All materials posted herein are protected by copyright law and the exemption for fair use of copyrighted works.

Free Republic
Browse · Search
News/Activism
Topics · Post Article

FreeRepublic, LLC, PO BOX 9771, FRESNO, CA 93794
FreeRepublic.com is powered by software copyright 2000-2008 John Robinson