Should Sprint Pay for Dropping Some Customers?
July 12, 2007
LOS ANGELES Sprint Nextels plans to drop some customers that the cell phone service provider said complained too much seems to be turning into a marketing nightmare.
The L.A. Times is reporting today the chair of New Yorks Consumer protection Board thinks the cell phone giant should pay a termination fee to those customers it wants to drop.
"If someone adheres to a contract and pays for service that carries a termination fee for quitting, it should be a two-way street," Mindy Bockstein told the paper.
http://www.brandweek.com/bw/news/recent_display.jsp?vnu_content_id=1003610909&imw=Y
I think this would be fair...if we cancel our contracts, we are penalized. Sprint should have to live up to their contract. They probably have a clause in there that gives them the right to terminate the contract at will though.