Sprint has stumbled onto Robert Mugabe’s Zimbabwean Solution. Rather than change the law, replace the electorate
Interesting. Bump for later reading.
According to Sprint, the 1,000+ customers were those who were ‘scamming’ the customer service system to get free phone credits.
Some of these people had acquired more than $1,000 in free air time credits - simply by calling and complaining - over and over and over and over - with the goal of building more free air time credits.
“It’s the phone cops, man!”
I’m surprised that they were able to get through to complain. Musta been using land lines.
Should Sprint Pay for Dropping Some Customers?
July 12, 2007
LOS ANGELES Sprint Nextels plans to drop some customers that the cell phone service provider said complained too much seems to be turning into a marketing nightmare.
The L.A. Times is reporting today the chair of New Yorks Consumer protection Board thinks the cell phone giant should pay a termination fee to those customers it wants to drop.
"If someone adheres to a contract and pays for service that carries a termination fee for quitting, it should be a two-way street," Mindy Bockstein told the paper.
http://www.brandweek.com/bw/news/recent_display.jsp?vnu_content_id=1003610909&imw=Y