My Dell desktops have always been trouble free. And “Vincent” in Bombay was good enough to be able to have a replacement optical drive installed in home in 24 hours when I had one go out.
Ya see, you know a company is providing a great product and support when they lay off 8,000 Americans and their profits are down.
The only time I ever had an issue with understanding because of the English language challenged was with Sony and that was because of issues with a digital camera and I finally hung up and took it back to where I bought it and acquired a new replacement trouble free. (WalMart)
Not a cut meant for Sony for I have a household full of entertainment electronics from Sony, less my Dell computers, and have had trouble free service not requiring support.