Would you pay more for a product to have tech support in the US?
If they are so cheap and inexpensive to purchase why in hell are their profits down, and why are they laying off 8,000 Americans?
Absolutely.
Probably. Although I rarely have trouble understanding Indians, English is one of their official languages, and most speak it. They just speak it with a heavy, and unusual, accent. Their grammar is just fine. I'm of course speaking of the educated Indians, but those are the ones that they hire for tech support.
However one way that companies could handle the situation is to have an 800 tech support number that connects you to India or wherever, and a 900 number for US based tech support. They'd find out real quick if people are willing to pay more for US tech support.
In my experience, Dell would have saved a lot of money had I simply been connected to competent support staff.
The gal in India was very nice, she even spoke good English, but she knew nothing about computers and only read a trouble shooting flowchart.
They twice over-nighted parts that I was 99.99% certain wasn't causing the problem, then they also paid to ship the laptop to/from Dell for a "fix".
I was not impressed with the laptop's poor engineering or service and won't buy Dell again.