Dude, you're getting a pink slip.
Posted on 05/31/2007 2:16:17 PM PDT by Zakeet
Too funny.
I asked this guy once where he was speaking from. He said, “We are not allowed to tell”. I asked him what are they afraid of, mobs with torches?
The only time I ever had an issue with understanding because of the English language challenged was with Sony and that was because of issues with a digital camera and I finally hung up and took it back to where I bought it and acquired a new replacement trouble free. (WalMart)
Not a cut meant for Sony for I have a household full of entertainment electronics from Sony, less my Dell computers, and have had trouble free service not requiring support.
Love my Dells, tech support is pretty good, on major windows crashes you have to really get someone who knows their stuff. But it might take a couple of calls anyway. Have had excellent results and reliability from the computers(more than 10 purchases) for more than 10 years now. My first was a Gateway and it was a POS lemon out of the box.
Just went through really crappy tech support (outsourced)with Linksys on a 3 week old router that died (bought from dell, new replacement came right away), and the new Linksys software is disconnecting the router. Figured this out with Verizon’s DSL tech, who was stellar and an American.
I am a happy camper. Did I mention that migrating my data was a snap? Windows XP pro, BTW. Vista is not compatible with many of the high end AutoCAD VIZ programs I use.
I don't rejoice with such a scenario, I look at the big picture with vision and understand that we ARE the greatest country the world has ever known and will maintain my attitude and won't focus on an uncomfortable itch on my ankle as long as my heart is still working properly to maintain sustenance.
We are the GREATEST and until we are no longer the focus for the rest of the world as the place to be with fervor, I "ain't gonna'" complain.
I thought Dell was bad. Then I went over to HP. Sweet Jesus! I brought one of their premium workstations back in March—it was delivered in the wrong configuration. I am still trying to get it worked out. Try imagining a part that has taken more than a month to arrive. If I add up all the time I spent on this, its probably more than the system was worth!
We are the greatest country on the planet, but understand this: The folks American companies against aren’t playing around. The Chinese are very, very serious about moving into the high tech arena in a big way. They are very, very serious about moving into auto manufacturing in a big way.
These industries represent American jobs that support American families.
Laying off loyal workers always raises the stock price. For a while anyway.
Nationalize Dell, and end the problem of regular layoffs. Problem solved!
Dude, you're getting a pink slip.
Dude, you’re kids will be detailing the wheels on a Chinese executive’s car!
Probably. Although I rarely have trouble understanding Indians, English is one of their official languages, and most speak it. They just speak it with a heavy, and unusual, accent. Their grammar is just fine. I'm of course speaking of the educated Indians, but those are the ones that they hire for tech support.
However one way that companies could handle the situation is to have an 800 tech support number that connects you to India or wherever, and a 900 number for US based tech support. They'd find out real quick if people are willing to pay more for US tech support.
The article doesn't say where the 8,000 layoffs are geographically. Some, even many, *could be* at the off shore call centers.
If I were running Dell — I’d adopt the Jet Blue model of phone support. There is no tech center. The employees field the calls from their homes through a special line. That brings the costs down somewhat.
On their low-end PCs, Dell loses money on each unit sold. That is part of their business model and market share strategy.
Another reason - providing customer support for Microsoft Windows and Linux problems is very expensive.
On the rare occasions when I've call Apple for customer support, the Apple person was always an American - usually in Texas.
Dell, just the latest of corporations whose management decisions choked the goose who laid the golden egg...
Poor designs, cheapest possible execution and massive outsourcing of manufacturing and “customer service” — doesn’t earn U.S. customer satisfaction or LOYALTY...
Dell’s U.S. market share and profits will continue to decline, so layoffs will continue on an increasingly steeper ramp...
Been there, seen that....
Dead Cat Bounce?
Might have been. Bangalore, one of their high tech centers is in the south of the country. Even Bombay/Mumbai is south of the center.
Of course they not only have regional accents and dialects, they have regional languages. Although the educated folks will usually speak at least 3 languages, their regional one, Hindi and English.
So?
Should I be concerned because a part of humanity actually wants to promote themselves as a nation?
Repeat your point of concern with this if you would.
My point is very simple: Americans should know exactly what side they are on. For those confused, I’ll provide a hint: It isn’t China’s.
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