[altura]

Thanks, I will forward your advice to her post haste.

It will be difficult because the renter is a former neighbor and friend.

[Pukin Dog]

In Real Estate, if you want a friend, don't even get a dog, because they wont like you either.

[Bahbah]

I am a real estate attorney and have done lots of landlord/tenant work. I second everything PD said, and in particular the no verbal communication admonition. I shall now refer to it as the Pukin Doctrine.