No actually I'm responding like a software QA person who's worked on a lot of different software intended to be used by a lot of different types of businesses and has sat down and thought some things through on various business types and what they need to do to run profitably and with maximal customer satisfaction. I'm responding to the closest thing to a point you guys have, unfortunately you really don't have one. Basically you think Netflix should cowtow to the type of customer you were and it turns out they've chose to cowtow to the exact opposite type of customer, who are probably a much higher percentage and are certainly more profitable. It all makes sense to me, it's plainly obvious that given the business they're in they'd do this kind of prioritizing, it's the only smart way to run this business.
but they DID NOT specify any of this when i signed up. i quit long before they ever came clean.
they only came clean because someone sued. what does that tell you?
unlike a standard written contract, where the small print is on the same page, you have to know where to look to find the small print on an internet contract.
i don't care what netflix does--they don't want my business and i don't want there "service".