So they're not outsourcing the call center jobs, at least not outside the USA. We make sure to tell everyone who calls that we are in Atlanta USA. What they have outsourced is the PC production business to Lenovo, a Chinese company. So avoid them if you will, but I challenge you to find any PC these days which is not made by a factory in China.
I disagree. Supporting this type of outsourcing defeats the left's notion that globalism starves the people of emerging countries.
Outsourcing to India helps us by keeping costs down, and helps india by providing jobs. Comparative advantage is real.
PS- IBM, like many others, have found that if you need to hire a crew of oddball, sometimes difficult-to-understand geeks who will tolerate grueling conditions, you need look no further than Atlanta ;) Or any other major US city.
If you see a toll free (WATTS) prefix such as "800, 888 and etc. for an incoming call bet you it is from overseas.
well no, those jobs could not be better done in the US for the pay involved. Who's to blame? Well, the consumers want cheap after sales service and the shareholders want larger profits. Hence they can't employ top techs but low-level persons in the US. Or, they can get relatively better folks for the same salary in India.
ping