The misconception is that because of the ADA - everybody is REQUIRED to make these adjustments.
NOT TRUE!!
The law says that you only have to make those adjustments IF SOMEONE COMPLAINS .. and not a day before.
In the City of San Diego, we have a disabled couple who live on this law. They purposely go around to all the restaurants in town, and when the ADA adjustments have not been made - they sue.
Roger Hedgecock, talk show host and restaurant owner, got hit with an ADA complaint. He made sure everyone knew the name and MO of the POS that was making the rounds to local restaurants.