If memory serves me right tinytutu has the Wright thing correct. I worked for American Airlines and if I remember right a number of people talked about how American and Delta were so powerful they were going to be able to put Southwest out of business. Southwest just made lemonade out of lemons.
After I worked for American I worked for a LARGE travel agency. I came to appreciate Southwest and their dedication to customer service .. especially when you did NOT see it with the larger airlines.
Thanks for that, pamlet.
I don't see why some on here are using this tragedy as an opportunity to bash Southwest Airlines.
Yes, but SW resisted all attempts in the 80's to repeal the amendment, because, by then they had it acting as a shelter, and they had nearly all flights out of LUV. They paid off congressmen to keep it that way.
As for service, no problems there, I used to non rev them all the time and I was treated quite well, its a good airline, but I wouldn't go cannonizing them.