[Palladin]

Thanks for that, pamlet.

I don't see why some on here are using this tragedy as an opportunity to bash Southwest Airlines.

[pamlet]

I don't get it either.. :<

I've never even flown them - as a travel agent - the agency I worked for had "deals" with Delta, AA and Continental mostly. But it was always a pleasure to have to call WN - I can't EVER remember a bad experience with them - and they always had the ability to FIX something right away without arguing... ALWAYS thanked us for our business!

I feel so bad for the family that lost the little boy .. I grew up only a mile from Midway, so this one hit pretty close to home...