I highly doubt the authenticity of this article. I havent yet head of any such thing being reported from the Indian news media.
I think this is just another malicious tripe to bait Indians over the issue of outsourcing.
Looks real on the ABC news site. But this was left out... comes before "Kennedy didn't hesitate."
"So the operating officer, Matthew Rocco, offered what he had proposed to his other clients: He could redirect calls to the company's offshore site in India, in a city north of Mumbai."
Sounds like a reasonable plan to me, and it appears to have worked.