OK. Let's assume nobody told anybody anything. Put yourself on I-10 in sight of one of the most visually prominent man-made structures in the world. A place with buses lining up next to it loading up people and taking them away. What possible direction would you need from a government official to direct you toward that big round, domed life saver? Would you head in that direction, or would you just sit right down on the interstate and demand somebody tell you what to do? If you chose the later (and I'll assume you wouldn't), then perhaps you just might be beyond help.
Ahh what has this to do with Shep asking those in charge where they should go? If the answer was obvious why didn't those in charge say so?
*** What possible direction would you need from a government official to direct you toward that big round, domed life saver?***
Remember something...
You are dealing with a population that is used to having EVERYTHING handed to them, from food, to money, to drugs.
And now, they just can't go to the SuperSeven and get a snack. Or have the Van come and take them grocery shopping...
There is no golf cart waiting to meet them at the bridge, taking them to salvation, and people waiting to hand out water and serve them a meal....
These folks have NEVER faced TRUE hardships like they are facing now, and that is a MAJOR weakness in our society...