You actually SPOKE with a cusomer service rep? How on earth were you able to break through that gawd-awful supposed 'voice recognition' (more like Hotel California) computer that never works?
A communications company unable to communicate.
I had huge problems with Cingular. Somehow I got an 800 number which reached a human - and the people on the other end were incensed that I'd gotten the secret number that's only for business associates (there were some helpful people there though)! As for the website, there's little or no effective contact info on it. Tried filling out the email form on the site with the details of the problem - and when you hit send it gives an error message every single time. I'm now a happy Verizon Wireless customer.
You actually SPOKE with a cusomer service---
I personally can't stand it when someone from outside the US calls. Half the time I can't even understand it.